Cancellation or Non-Attendance on FFF Funded Courses

Focus on Forestry First works with agreed training providers across Wales to deliver the Skills Development scheme.

On this page, you will find information on how Focus on Forestry First and your Training provider will proceed with regard to Cancellations and Non-Attendance on FFF Funded Courses.

Course attendance cancelled.

FFF notified at least 3 working days before the event.

With the Training Providers (TP) agreement, Focus on Forestry First (FFF) will cancel the Purchase Order (PO) and allow a new notification for rescheduled dates and issue a new PO.
Contribution payment was re-allocated to new dates and PO provided to TP.
If the TP cannot organise a new date, then FFF will accept notification from another.
If the Beneficiary cannot organise a new date. FFF will refund the contribution fee to them.

Course not attended. Did not turn up and no warning given.

Contacted by TP or Beneficiary on the first day.

With the TP agreement, FFF will cancel the PO and allow a new notification for rescheduled dates and issue a new PO.
Contribution payment re-allocated to new dates and new PO provided to the TP.
If the TP cannot organise a new date, then they apply their terms and conditions to the Beneficiary for late cancellation. PO cancelled.
FFF will accept notification from another TP and issue new PO.
If the Beneficiary cannot organise a new date. FFF will refund the contribution fee to them.

Course not attended. Did not turn up and no warning given.

No contact by TP or Beneficiary on the first day.

FFF will not provide any funding to the TP without the minimum of a signed attendance record on the first day of course, plus an acceptable reason for not completing.
FFF may not refund the contribution fee to the Beneficiary Business. PO cancelled.
TP should apply their own terms and conditions for late cancellations/non-attendance to recover any loss of income.
Course remains on Training Agreement for rebooking.
If this happens more than twice, or the Beneficiary does not comply with TP terms and conditions, FFF will cancel the Training Agreement for the Beneficiary.

Started the course.

Did not complete all days / not suitable for assessment.

If the attendance register has been signed for a minimum of the first day of training FFF can make payment for:
- Training Only. Will not pay for an independent assessment that has not been completed/attempted (assessment fees can be claimed back from registration centre).
- Training and assessment for integrated assessment courses.
- If the instructor deems the candidate is not suitable for assessment, FFF will pay for the training days plus the assessment fee (but not assessment day). FFF will also accept a new notification for additional training and a new assessment date if required.

Additional Notes:

After a Purchase Order confirmation has been provided, please ensure that you keep Focus on Forestry First updated with any changes to planned training, including date changes, cancellations, or non-attendance by emailing info@focusonforestryfirst.co.uk.

If a date change is being made, or a candidate is being replaced by another, please ensure that FFF has been given 28 days’ notice. Where this is not possible please ensure that we have provided written authorisation before submitting a new notification as it will not be accept. We cannot guarantee amendments will be accepted with less than 28 days’ notice.